Cancellation Policy

🚗 [Business Name] 👤 [Your Name] 🪪 ADI Reg: [ADI Registration Number] 📅 Effective: [Date]

1. Overview

This Cancellation Policy applies to all lessons and sessions booked with [Your Name] ([Business Name]). By booking a lesson, the Pupil agrees to these terms. This policy forms part of the Driving Lesson Service Agreement.

Cancellations must be communicated directly to the Instructor by phone, text, or WhatsApp on [Your Phone Number]. Notice periods are measured from the time the Instructor receives the cancellation, not from when it was sent.

2. Individual Lesson Cancellations

Notice Given	Charge	Notes
48 hours or more	No charge — free reschedule	Lesson rescheduled at mutual convenience
24–48 hours	50% of lesson fee	[£XX] for a [X-hour] lesson
Under 24 hours	100% of lesson fee	Full lesson fee is charged
No-show (no contact)	100% of lesson fee	Full fee charged; lesson counted as used

Cancellation charges may be invoiced separately or deducted from any pre-paid block balance.

3. Block Bookings

Where a Pupil has purchased a block of lessons in advance:

Credits within the block are valid for 8 weeks from the date of purchase.
Credits not used within 8 weeks will be forfeited unless the Instructor agrees in writing to extend the validity period.
Individual lessons within a block are subject to the same cancellation notice periods as individual lessons above.
A cancelled lesson from a block that attracts a 50% or 100% charge will have that portion deducted from the block credit balance.
Unused block credits may be refunded at the Instructor's discretion, minus any cancellation charges incurred.

4. Weather Cancellations

In the interests of safety, the Instructor may cancel or postpone a lesson due to adverse weather conditions. The Instructor's decision is final in matters of road safety.

Icy roads: Lessons may be cancelled or shortened at the Instructor's discretion without charge to the Pupil. A full replacement lesson will be offered.
Severe fog, heavy snow, or flooding: As above — Instructor discretion, no charge to Pupil.
Heavy rain or poor visibility (non-severe): Lessons will generally proceed. The Instructor may adapt the lesson content to road conditions.

      Where the Pupil cancels a lesson due to weather concerns when the Instructor considers conditions suitable for driving, standard cancellation charges apply.
    

5. Instructor Cancellations — Illness or Vehicle Fault

If the Instructor must cancel a lesson due to illness, injury, or a mechanical or safety fault with the teaching vehicle:

The Pupil will be notified as soon as reasonably practicable.
No charge will be made for the cancelled lesson.
The Pupil will be offered a full replacement lesson of the same duration at the next mutually convenient time, at no additional cost.
Block booking credits will not be deducted for Instructor-initiated cancellations.

The Instructor aims to give at least 2 hours' notice of a cancellation where possible. In the event of a same-day emergency cancellation, the Instructor will endeavour to notify the Pupil before the scheduled pick-up time.

6. Rescheduling

Rescheduled lessons are subject to availability. The Instructor cannot guarantee a specific timeslot for a rescheduled lesson and will offer available slots at mutual convenience. Rescheduled sessions must be taken within [4 / 8] weeks of the original cancelled lesson date.

7. Repeated Last-Minute Cancellations

Where a Pupil cancels with less than 24 hours' notice on three or more occasions within a 12-week period, the Instructor reserves the right to require payment in advance for all future lessons, or to terminate the agreement with appropriate notice.

8. Emergency Exceptions

Cancellation charges may be waived at the Instructor's sole discretion in the event of a genuine emergency (such as a bereavement, sudden illness requiring hospitalisation, or a road traffic accident). The Pupil may be asked for brief supporting information. Any waiver is given as a gesture of goodwill and does not set a precedent.

9. Governing Law

This policy is governed by the law of England and Wales.